Effective Date: May 01, 2024

At Umrah Explorer, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website, use our mobile applications, or engage with our services related to Hajj and Umrah travel. By using our services, you agree to the practices described in this policy, which complies with all applicable U.S. laws and regulations.

 

1. Information We Collect

We may collect various types of information from you, including:

• Personal Information:
  • Name, address, email address, phone number, and other contact details
  • Date of birth, gender, nationality, and passport details (if required for travel bookings)
  • Payment and billing information when you make a purchase or book a service
  • Travel preferences, itinerary details, and special requirements
• Technical Information:
  • IP address, browser type, device information, and cookies
  • Usage data collected through website analytics and tracking technologies
• Communication Data:
  • Any information you provide in correspondence with our support team, including inquiries, feedback, or customer service interactions

 

2. How We Collect Your Information

• Directly from You:
  When you complete inquiries, register on our website, book travel arrangements, or otherwise interact with Umrah Explorer, we collect the personal information you provide.
• Automatically:
  Through the use of cookies and other tracking technologies when you visit our website or use our online services, we gather technical information about your device and browsing behavior.
• From Third Parties:
  We may obtain information from third-party partners or service providers (such as payment processors and travel partners) to facilitate and enhance our service delivery.

 

3. How We Use Your Information

We use your personal information for a variety of purposes, including:

• Service Provision:
  To process bookings, manage travel arrangements, issue booking confirmations, and provide customer support throughout your journey.
• Communication:
  To send important notifications related to your travel (e.g., booking updates, payment alerts, visa status, and itinerary changes) and, with your consent, promotional offers and exclusive Umrah deals.
• Improving Our Services:
  To analyze usage trends, improve our website and service offerings, and personalize your experience with recommendations and customized content.
• Compliance:
  To fulfill our legal obligations, prevent fraud, and ensure the security and integrity of our services.

 

4. How We Share Your Information

Your personal information may be shared in the following circumstances:

• Service Providers:
  We engage trusted third-party vendors and service providers (e.g., payment processors, IT service providers, marketing partners) to assist in the operation of our business. These third parties are obligated to protect your data and use it only for the purposes for which it was provided.
• Legal Obligations:
  If required by law, regulation, or legal process, we may disclose your information to comply with legal requests or to protect our rights, property, or safety.
• Business Transfers:
  In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction, subject to applicable confidentiality and data protection obligations.

 

5. Data Security & Retention

• Security Measures:
  We implement industry-standard security measures, including encryption, secure servers, and access control policies, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
• Data Retention:
  We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including fulfilling any legal, accounting, or reporting requirements. When your data is no longer required, we will securely dispose of or anonymize it.

 

6. Your Rights & Choices

• Access & Correction:
  You have the right to access, review, and update the personal information we maintain about you. Contact us to review or modify your data.
• Opt-Out:
  If you no longer wish to receive promotional communications from us, you may opt out at any time by following the unsubscribe instructions included in our messages or contacting our support team.
• Data Deletion:
  You may request the deletion of your personal information, subject to legal or contractual restrictions. Please note that in some cases, we may be required to retain certain data for record-keeping purposes.
• Cookies & Tracking Technologies:
  Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website.

 

7. International Data Transfers

While Umrah Explorer is based in the United States and your information is primarily processed here, if personal information is transferred across international borders, we will ensure that such transfers comply with applicable privacy laws and are protected by appropriate safeguards.

 

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data being provided in error, we will take steps to delete the information promptly.

 

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

10. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page, and the effective date will be revised accordingly. Continued use of our services after such changes constitutes your acceptance of the updated policy.

 

11. How to Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

• Phone: (281) 742-9200
• Email: contact@umrahexplorer.com
• Mailing Address: 8542 Hwy 6 N., Houston, TX 77095

 

Thank you for trusting Umrah Explorer with your travel experience. We remain dedicated to protecting your privacy and providing you with exceptional service throughout your journey.