Welcome to Umrah Explorer’s SMS Policy page. We value clear communication and your privacy. This policy outlines how we use SMS messages to keep you informed about our Hajj and Umrah packages, travel tips, exclusive offers, and important service updates. By choosing to provide your mobile phone number during inquiry, booking, or registration on our website, you consent to receive SMS messages from Umrah Explorer as described below and in accordance with applicable U.S. regulations, including the Telephone Consumer Protection Act (TCPA).

1. Consent & Enrollment

• Opt-In Requirement:
  You must provide explicit consent to receive SMS messages from Umrah Explorer by opting in via our website registration, booking process, or by texting a designated keyword (e.g., “JOIN”) to our provided number. Consent is not a condition of purchase.
• Scope of Consent:
  By providing your mobile phone number during inquiry, booking, or registration on our website, you consent to receive SMS messages from Umrah Explorer regarding:
  • Booking confirmations and updates
  • Payment and billing alerts
  • Visa and document status notifications
  • Travel reminders and itinerary updates
  • Promotional offers and exclusive Umrah deals (optional)

2. Message Content & Frequency

• Service-Related Communication:
  We send transactional and service-related SMS notifications regarding your travel bookings, itinerary changes, visa updates, payment alerts, and other essential account notifications. These messages are intended to ensure a smooth and hassle-free travel experience.
• Marketing & Promotional Messages:
  With your consent, you may also receive periodic promotional messages featuring special offers, discounts, and exclusive insights into our travel packages. These messages are sent at a reasonable frequency and are designed to provide additional value without overwhelming your inbox.
• Charge Notice:
  Standard message and data rates may apply based on your mobile plan. Umrah Explorer is not responsible for any charges imposed by your mobile carrier.

3. Data Privacy & Use

• Privacy Protection:
  We handle your personal information, including your mobile number, in accordance with our Privacy Policy. Your data is used exclusively to deliver SMS communications and is not shared with third parties for marketing purposes unless you provide further consent.
• Security:
  Our SMS communication systems employ industry-standard security measures to protect your information and ensure its confidentiality.

4. Opt-Out & Manage Preferences

• Easy Unsubscription:
  You can opt out of receiving SMS messages at any time by replying with “STOP” to any message you receive from us. Once you opt out, we will promptly remove your number from our messaging list, and you will no longer receive messages.
• Re-Enrollment:
  If you decide to start receiving messages again, you can re-enroll by texting “START” or contacting our customer service team.

5. Compliance & Updates

• Regulatory Compliance:
  Umrah Explorer’s SMS practices fully comply with the TCPA and all other applicable U.S. regulations governing electronic communications. We continually review our processes to ensure ongoing compliance with all relevant laws.
• Policy Updates:
  This SMS Policy may be updated periodically. Any material changes will be posted on this page, and your continued use of our services after such updates will constitute your acceptance of the revised policy.

6. Contact Us

If you have any questions regarding our SMS practices, need assistance, or wish to update your preferences, please contact our support team:

• Phone: (281) 742-9200
• Email:  contact@umrahexplorer.com

Thank you for choosing Umrah Explorer. We are committed to delivering clear, respectful, and meaningful SMS communications that enhance your travel experience and provide you with valuable information every step of your journey.